Terms of sale and 

privacy policy

COMPANY INFORMATION

FEEL THE HAIR is owned by Maria Company Sweden AB, organization number 559386-0199 and VAT registration number SE559386019901.

Postal address: Kantarellgatan 9, 60370 Norrköping

Phone number: +46733336413

Email address: [email protected]

TERMS AND CONDITIONS

The following agreement applies to trading on Feelthehair.se. When making a purchase, you as a customer agree to the terms of this agreement. This agreement applies both to customers who are private individuals as well as to businesses. In the event that conditions in this agreement apply particularly to private individuals or businesses, this will be clearly stated in the agreement. For private individuals, when purchasing goods, a minimum age of 18 is required for the agreement to be valid. We reserve the right to refuse sales to minors without a guardian's consent.

We reserve the right to change the terms of this Agreement at any time and without prior notice. However, changes to the terms and conditions shall not affect already concluded agreements between us and the customer. All changes to the terms will be published on the website.

PRICES AND PAYMENT METHODS

All prices on Feelthehair.se are current and stated in Swedish kronor. Prices for private customers are presented including VAT (25%) and for business customers excluding VAT. Business customers who have a registered account are offered discounted prices on their purchases, read more below.

Before finalizing and approving your purchase, all costs for your order, including charges for shipping and payment methods, will be totaled and clearly stated at checkout.

We offer the following payment methods:

- Company invoice

-       Invoice (for private individuals)

-       Card payment

-       Swish

Business customers

Business customers who have a registered account can shop for discounted prices in our webshop. If you are a business customer, you register when you make your purchase. 

Business customers who are granted purchase against invoice receive a payment deadline of 15 days. Upon purchase, we will send an invoice to the email you have registered for your login account. The customer has the obligation to check his e-mail and ensure that invoices do not end up in spam. 

When registering a login account and when purchasing against an invoice, a credit check will be carried out in order to assess your creditworthiness. For recurring purchases, a credit check may also need to be taken periodically. We reserve the right to refuse purchases with an invoice in case of insufficient creditworthiness, payment remarks or in the event that there are overdue invoices from previous purchases. 

In the event of late or non-payment, a reminder fee and collection fee with the amounts allowed to be charged according to law and late payment interest at 8% per year are payable.

MODE OF DELIVERY

We always strive to deliver quickly and usually send out our packages within 1-2 working days, usually already on the same day, from the time we receive an order. In order for an order to be sent out on the same day, it must be received by us no later than 14.00 on weekdays. Orders received later or during weekends or public holidays are usually dispatched the next working day.

We offer the following delivery methods:

- DHL standard delivery to delivery point within 1 to 3 working days, price SEK 79. 

This shipping option can be chosen by both individuals and companies. After dispatch, your order will arrive in approx. 1-3 working days to the nearest delivery point. 

-       DHL business package - delivery within 1 - 2 working days, price SEK 199. With this shipping option, the shipment is delivered directly to you. This shipping option can only be selected by business customers.

You choose the delivery method you want when you process your order at checkout. When you complete your purchase, you will receive an order confirmation on your email to check your order and when we send out your goods, you will receive an email that your package is on its way to you. In that email, you can also track your package to see where it is. We are constantly working to ensure that we have our goods in stock, in case an item is not in stock for immediate delivery or if for some other reason we will not be able to deliver on time we will let you know. We reserve the right for delivery delays due to heavy workload, traffic disruptions or in the event of other unexpected events, and do not compensate for this. We reserve the right to exonerate ourselves from all claims for compensation to the customer in the event of delivery delays.

To minimize the risk of fraud, we deliver goods purchased against an invoice only to your registered address, alternatively to your nearest agent, or your registered business address. If delivery to another address is desired, this can be done if card purchases are used as payment method.

Important! If you believe that something is wrong with your order confirmation or with the goods you receive or if your delivery is delayed (without us notifying you of a longer delivery time), you must contact us immediately by email to [email protected] , in other case, the delivery will be considered faultless and consistent with your order. In the case of transport-damaged packaging, you must also contact and notify the collection point or the carrier for the delivery.

RETURNS, EXCHANGES AND RIGHTS OF CANCELLATION

Right of withdrawal according to the Distance Contracts Act - only for private individuals

We comply with the Distance Contracts Act and offer you as a private person a 14-day right of withdrawal when you shop with us (the right of withdrawal does not apply to business customers, only the right to exchange). The cancellation period starts from the second day you have received your goods. When you use your right of withdrawal, you must email us that you regret your purchase. You must also return the goods to us no later than 14 days from the day on which you have communicated that you wish to exercise your right of withdrawal. You do not have to provide a reason for using your right of withdrawal, but we welcome your comments.

You email [email protected] . In your message, you must state your name, your address, e-mail address, the order number and which goods you want to return clearly. 

You can also use the Swedish Consumer Agency's withdrawal form , which you can fill in, take a photo of and email to us.

When returning, you must package the goods in a well-wrapped package and post it to us at the address:

Feel The Hair

Kantarellgatan 9

603 70 Norrköping

Returns must be sent to us with trackable shipments, e.g. registered letter. We are not responsible for returns that cannot be tracked and that do not reach us. We do not accept or redeem return shipments against cash on delivery.

When returning goods, you pay for the return shipping. We will refund you the amount you have paid for your goods together with the shipping cost incurred at the time of your purchase no later than 2 weeks after we have received, checked and approved the condition of the goods you are returning. However, if you use your right of withdrawal only for part of the goods in an order, no refund of shipping costs will be made. In the case of exchanges, we are responsible for the new shipping from us to you. In the event that you have made your purchase through Svea's invoice but have not yet paid it, your invoice will be deleted.

IMPORTANT!  For goods with sealing, the right of withdrawal only applies if the packaging is intact. 

Our hair extensions and cosmetic products are sealed. Due to hygienic reasons and in order for us to guarantee the quality of our hair extensions and our hair care and cosmetic products to the next customer, we do not accept returns if the packaging of the goods has been broken.

Other items with unsealed packaging may be opened and checked but must be unused and in unaltered condition for us to issue a full refund. In the event that an item is returned in a changed condition, we will charge compensation for the decrease in value from the amount to be refunded to you.

If free goods are included in an order, these must also be returned, otherwise a cost for these will be deducted from the amount to be refunded to you.

Right of exchange 

Both companies and individuals have a 14-day exchange right.

If you wish to exchange an item, please email [email protected] and state your name or company name, your address, email address, order number and which items you wish to return and which items you wish to exchange.

Keep in mind that you must send the item to us within 14 days from the day you announced that you want to exchange your item and that the item must be well packed and sent to us with a trackable shipment, e.g. registered letter. You are responsible for the return shipping, but we will cover the shipping for the new product that you wish to exchange for.

Send the item to:

Feel The Hair

Kantarellgatan 9

603 70 Norrköping

Cancellations, changes and unredeemed packages

Cancellations and changes to an order can be made free of charge until the shipment is sent to you. If a cancellation is made after a shipment has been shipped, as evidenced by your receiving a confirmation email that your shipment is on its way, you will be charged for both the shipping to you and the return shipping to us. To make a cancellation, send an email to [email protected]

and write CANCELLATION in capital letters in the email header so that we can note your message as quickly as possible and stop sending.

Unredeemed packages that are not picked up on time and are returned to us will be charged the cost of both the shipping added to your order and the return shipping. If the customer wishes the package to be sent out again, an additional shipping cost will be charged to the customer.

PRODUCT WARRANTY

Our hair extensions, just like all other hair, come from different individuals and can therefore vary in both feel and texture from package to package. Our hair extensions are also dyed and most colors are bleached. This means that the extension may differ more or less from your own hair and that hair care products that usually suit your own hair may not suit our extensions. To ensure the best possible feel and quality of our hair extensions, we recommend that you use Feel the hair's hair care products and follow our care instructions. We cannot guarantee the quality of our hair extensions in any other case and are not responsible for errors and wear and tear that occur as a result of using other hair care products that do not suit our hair extensions or not following our care instructions.

COMPLAINT

If you believe there is a fault with an item, you may contact us for a complaint. You must make a complaint within a reasonable time from the time the error was discovered or should have been discovered. So that we can process your

matter, we need to receive a detailed description of the error and how and when you discovered it and how the item has been handled. When we have assessed that the right to complain exists, we will ask you to send the entire item sent to us for examination together with a completed complaint form (can be downloaded below), and you must do this within 14 days. We may also ask you to answer additional questions while we investigate your case.

Advertise your item like this:

1. Start by filling in our complaint form , photograph it and email it to [email protected] . Write COMPLAINT in the email header and wait for a response from us. Do not send the item to us yet.

2. When we have looked at your complaint form and we have no further questions, we will give you the go-ahead to start your complaint case and only then can you send your item to us for examination. Send the item in well-wrapped packaging and with a trackable shipment to :

Feel The Hair 

Kantarellgatan 9 

603 70 Norrköping.

3. After we have received and examined your item and if we have no further questions, we will return with a decision in your case. In the most common cases, this is estimated to take up to two

weeks.

Note that in the event that an item turns out to be faulty, you as a customer must, as much as possible, both ensure that the item's condition is preserved from further deterioration and minimize any costs that arise as a result of the error.

In the event of an approved complaint, we will firstly try to remedy the error, secondly send you a new item, and thirdly refund you the total amount you have paid for your item (including shipping) and reimburse you a reasonable amount for your return shipping to us within 14 days. In order to receive full compensation for an item, the entire item that you are complaining about must be sent to us, otherwise we will only compensate for the part of the item that we get back. 

It is only original faults on a product that were present at the time of purchase that can be complained about. Faults on a product that arise as a result of everyday wear, incorrect use or lack of care cannot be claimed.

For hair extensions, the right to complain does not apply if errors arise as a result of not following our care instructions, for example heat damage or wear and tear, and if the customer refrains from using our hair care products or uses other hair care products that are not compatible with our hair extensions. The right to complain also does not exist in the event that the original nature of the hair extension is changed, for example through dyeing or permanent treatment. When coloring, tinting or toning the loose hair, we also cannot take responsibility or guarantee that you will achieve the results you desire. It should also be taken into account that our hair extensions are dyed in the factory and that the color can be difficult to change or fade. All treatments that change the nature of the hair extensions are thus done at the customer's risk.

Because hair extensions are regularly treated with heat and styling products and everyday wear and tear is unavoidable, hair extensions are considered a consumable. In the event of a complaint, the time of use of the wig will be taken into account. We estimate the normal usage time for our hair extensions to be 3 months, although the hair extensions can last significantly longer if the care instructions are followed correctly. The use of the hair extension is considered to have begun one week from the day the customer has received the hair extension. If the extension has been inserted at a later time, the customer must prove this, for example with a receipt from the salon.

When complaining about errors that apply in connection with attaching hair extensions, e.g. that hair extensions come off, we refer to the salon or the person who has carried out the work as it is they who are responsible for the work carried out. It is up to him to assess whether a hair extension's attachments hold and to ensure that the work is carried out correctly and professionally. We cannot guarantee that an external salon or person has the qualifications required for the insertion of hair extensions and therefore does not compensate insertion costs or other losses that the customer has had when inserting hair extensions made with other operators. We recommend the salon or the person who performs a hair extension, if there are any uncertainties about a hair extension,

If you are a private customer and have had your hair extensions done via our daughter site www.bokahåreljølding.se and want to make a complaint, you should contact the stylist who did the work. If applicable, that stylist will then contact us.

If you have complained about a product that you bought from us and we cannot agree, our recommendation is that you turn to the General Complaints Board, ARN, which can try your case and assess whether we have made a mistake in your case. Should ARN conclude that you are entitled to compensation, we will of course follow that recommendation and grant you compensation.

The following are the contact details for ARN:

The General Complaints Board

Box 174, 101 23 Stockholm

www.arn.se

RESERVATIONS AND CANCELLATION CLAIMS

We always strive to have as accurate information as possible on our website, but sometimes errors may occur for reasons that are unintended or beyond our control. We therefore reserve the right for any deficiencies that arise on our website or in connection with purchases.

Errors in information about prices, quantity and stock balances

We reserve, without any exception, the right to cancel the contract in the event that errors in price, quantity and stock balances have occurred on our website, whether as a result of human or technical reasons. If an item with an incorrect price is ordered and we cancel that purchase, we will inform the buyer of this and await approval as to whether the buyer wishes to continue the order with the corrected price. The customer is not entitled to damages or other compensation from us in the event that cancellation of a purchase is asserted.

We reserve the right to change the content of the website without notice, including, but not limited to, information on prices, supply, inventory balances, product descriptions and offers.

Delivery delays

We reserve the right for delivery delays due to high workload, traffic disruptions or due to other unexpected events and do not compensate for this. We reserve the right to disclaim any form of compensation to the customer in the event of delivery delays. You as a customer always have the right to cancel a purchase in the event of a delivery delay.

Variations in color and picture illustrations

The product images shown on our website are taken to reproduce the colors and other characteristics of the products as faithfully as possible. Due to the fact that color reproduction can vary between different monitors, we cannot guarantee that the colors of our products reflect exactly the colors you perceive on your monitor.

 Product liability

We disclaim all responsibility for circumstances arising in connection with the use of our products. It is the customer's full responsibility to acquire knowledge about how our products should be both used and stored, and to apply these. It is also the customer's full responsibility to check that there are no medical conditions that make it unsuitable to use our products, e.g. allergies. In the event of damage to persons or property or in the event of financial loss, we waive all claims for compensation that the customer may assert.

FORCE MAJEURE

Events beyond our control shall be attributed to force majeure, which means that we are released from our obligations to fulfill concluded agreements and claims for damages. These circumstances can be, for example, labor conflict, fire, lightning strike, war, authority decision, non-delivery from supplier, production disruptions, technical problems, exchange rate changes, etc. However, the customer has the right to cancel a purchase if any such situation would cause a delay that lasts longer than 1 month .

IMMATERIAL RIGHTS

All content of our website, including trademarks, logos, product names, images, texts and graphics is the property of us or our licensors. The content may not be used, copied or plagiarized without our written permission.

INTEGRITY POLICY

Information about cookies

According to the Electronic Information Act, visitors to a website for privacy purposes must be informed that cookies are being used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to be saved on your computer in order to provide access to various functions. It is possible to set your browser so that it automatically refuses cookies. More information can be found on the Swedish Post and Telecommunications Authority's website.

 Personal data

By shopping at Feelthehair.se, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than is necessary to process your order. We never sell or pass on your data to third parties without a legal basis.

FEEL THE HAIR is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to be able to handle your order and in the instances when you have requested newsletters or promotional offers - to be able to adapt the marketing to your individual needs.

The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).

- What is personal data?
Personal data is all information that can be directly or indirectly attributed to a natural person.

- What data do we store?
In order to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history. Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.

- Legal basis
In connection with a purchase, your personal data is processed to fulfill the agreement with you.
Marketing, campaigns and similar mailings take place with your consent.

- What information is shared and for what purpose?

 Payment provider 

When making purchases, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is saved to be able to complete the purchase and to protect the parties against fraud.
The payment providers (payment services) we use are: Card payment with Klarna, Invoice purchase.

 Shipping company
In order to deliver your orders and complete our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. Email address and/or mobile number may also be shared with the shipping company for notification.
The shipping companies we cooperate with are: DHL, Postnord, UPS.

 Newsletter
If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes.
We use for sending newsletters.

- The right to access
You have the right to receive extracts from all information that we have about you. Extracts are delivered electronically in a readable format.

- Right to correction
You have the right to ask us to update incorrect information or supplement information that is incomplete.

 - The right to be forgotten
You can at any time ask for the data concerning you to be deleted. There are few exceptions to the right to erasure, such as if it must be kept because we have to fulfill a legal obligation (for example, according to the Accounting Act).

 - Responsible for data protection
FEEL THE HAIR is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

 - How we protect your personal data
We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure manner.
We use a Swedish platform, Quickbutik, which is operated by Quickbutik AB based in Helsingborg.

 DISPUTE AND CHOICE OF LAW

In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can contact the Allmänna Reklamationsnämnden, see arn.se. For residents in an EU country other than Sweden, you can submit a complaint online via the European Commission's platform for mediation in disputes, seehttp://ec.europa.eu/consumers/odr

In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body.

Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.

________________________________________

The above terms and conditions have been established on 2023-02-01